GENERAL RETURN POLICY

ERA Originals Return Policy:

Thank you for choosing ERA Originals. We value your satisfaction and aim to provide a seamless shopping experience. Please review our return policy below for detailed information:

1. Damaged or Mislabelled Items:

  • If your item arrives damaged or with a mislabel, please contact our customer support team at [info@eraoriginals.com] within 30 days of receiving the product to initiate a return.

2. Return Process:

  • Email our customer support team at [info@eraoriginals.com] with your order number and clear images of the damaged or mislabelled product.
  • Our team will guide you through the return process and provide a return authorization if applicable.

3. Refund Eligibility:

  • Refunds are only issued in the form of a replacement with the same product in mint condition for damaged or mislabelled items reported within 30 days of receiving the product.
  • Buyer’s remorse or wrong sizing are not eligible for a refund.

4. Non-Refundable Scenarios:

  • ERA Originals does not issue refunds for buyer’s remorse.
  • Products ordered in the wrong size are non-refundable.

5. Return Shipping:

  • ERA Originals covers the cost of return shipping for damaged or mislabelled items.
  • If the return shipping is unclaimed after 30 days, it will be donated to charity.

6. Wrong Address and Reshipping Fee Liability:

  • In case of a wrong address input, resulting in the return of the item to our facilities, the customer is held liable for the reshipping fee.

7. Refund Processing:

  • Refunds are processed in the form of a replacement item. Upon receiving the returned item, our team will inspect it. If approved, a replacement will be shipped within [X] business days.

8. Contact Information:

  • For inquiries or to initiate a return, contact our customer support team at [info@eraoriginals.com].

Thank you for your understanding of our return policy. If you have any further questions, feel free to reach out to us. Your satisfaction is our priority at ERA Originals.

Email Address: info@eraoriginals.com

Contact Form URL: https://www.eraoriginals.com/contact-us

You will be updated on their Return Status through your EMAIL, provided that contact information is recorded to us.

Last Updated: 10/16/2023

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